Known Issue
"Verify Account" Link in Precursive Playground is Redirected to Login Page

Name
"Verify Account" Link in Precursive Playground is Redirected to Login Page
Status
In Review
Product
Product Component
Summary

This is an issue that has been reported by a number of customers using Office 365. It is caused by a security policy in Office 365 called "Microsoft Office365 with Safe Links protection".

Since this Verify Account URL is only a onetime accessible link and Microsoft already accessed this to rewrite as per the Safe Links policy, the link will be expired immediately before reaching the user's mailbox and when the user tries to set the password they will not be redirected to the "Change your password" page, instead it will be redirected to standard login page (sometimes with an invalid username and password error).

The issue is described in more detail here: "Verify Account" Link in New User Welcome Email is Redirected to Login Page.

Reproduction Steps
Workaround

There are two workarounds:

  1. Try creating the playground with a different email address (eg. their own personal address).
  2. Ask your Office 365 admin to add the Salesforce domain within the Safe links policy to the Allow List.
Updates