Troubleshooting (OBX)

Troubleshooting Steps For Known Issues

Grant Login Access to Precursive Support

In the course of providing support it may be necessary to temporarily grant access to your Salesforce environment. Temporary access is possible through a Salesforce feature called “Grant Login Access”.

(OBX) Cannot Uninstall Precursive OBX

For Admins

(OBX) Unarchive a Precursive Task

Precursive Tasks can be archived, but how can you retrieve an archived Task if needed?

(OBX) Notifications Issues

For Admins

(OBX) Refresh Local Application Cache

For Admins

(OBX) "Precursive OBX App" Lightning Component view not loading when embedded in Lightning Page (Content Security Policy)

If the embedded Precursive OBX App component is not loading this is likely related to "Content Security Policy" set by your Salesforce Admin when they enabled "clickjack protection for customer Visualforce pages".

For Admins

(OBX) Modify Background Polling Duration

For Admins

(OBX) Can't Install Precursive OBX?

For Admins

(OBX) Board Stages not visible in External Sharing

If you are not able to see Board Stages in External Sharing lease check the following.

For Admins

(OBX) Error: 'Type: Required fields are missing: [type]'

For Admins

(OBX) Unauthorized Endpoint' Error Message when loading Precursive OBX?

For Admins

(OBX) Can't Download a Template from Precursive OBX Templates?

For Admins

(OBX) Parsing Error when Uploading a Template?

For Admins

(OBX) How to open the developer console

For Admins

(OBX) Error when Updating Template: Insufficient Access...

For Admins